What are the Dramas Driving Your Business?
Most businesses operate in highly complex environments involving dramas at many levels.
There are
- Strategic organisational dramas in which business leaders create the purpose, vision strategies and culture that govern all the transactions that take place within the business
- Operational dramas in which internal and external people engage in business development, sales and service dialogues; presentations, pitches and briefing sessions; negotiations, mediations and conflict resolutions
- Personal dramas – the dialogues that go on within people’s minds that determine the amount of discretionary effort and creativity that they bring to their role.
All are interdependent.
When an individual finds personal relevance in a corporate vision that encourages them to bring more of themselves to a customer service relationship, all your dramas are working collectively to add value to the business. When the dramas are disrupted by a lack of integrity, at any level, the performance of the whole business suffers.
How will the programme benefit my organisation?
People who are accountable for the health and well-being of their organisations will benefit from gaining insights into how to deconstruct common corporate dramas and find solutions that help to optimise performance at all levels.
You will learn to:
- Tap into the intelligence that is present in any corporate dialogue
- Identify the drivers of the drama and see how they are affecting the performance of individuals, teams and the business as a whole
- Develop creative intervention strategies that steer the energy of the people in your business towards more desirable outcomes, be they about retention, sales, innovation, operating efficiency, growth or profit.
Such strategies may take the form of
- fine-tuning a corporate communication campaign;
- reorganising the agenda of a management offsite;
- refocussing a cultural change programme;
- rolling out a capability development training program
- briefing your network of internal coaches and mentors.